Shaw Technology Customer Support Portal

The Shaw Technology Customer Portal (sometimes referred to as “CloudRadial”) is our new customer experience (CX) platform design to provide a uniform experience for all support and services we provide for your company. We are exciting to begin deploying this to our clients and to work with you to customize it for your company!

The portal uses the same material design theme as Microsoft 365, allowing you to navigate each feature without the need to learn ‘yet another system’. Integration with your 365 tenant means you don’t need to keep track of ‘yet another password’ as well!

We are rolling this out with clients in mind… standard users see only what they need, and company admins see a little more. For example, all users can now submit support tickets from within the portal and see their own tickets. Admins can see all tickets for the entire company. If your process requires all support tickets to go through a single point of contact, extensive routing and approval workflows can be enabled to control the path a support request takes.

This can also be an amazing tool for your own internal use too. In fact, we encourage you to explore the portal to see how different features can be used to increase communication and collaboration amongst your team. Since it integrates with 365, a company directory is built automatically. You can also ‘publish’ a calendar to make it available to view by all users. We can configure the home page to have links to all websites/apps/portals used by your company. There’s even a way to push alerts and messages to users. The Knowledge Base can include content from Shaw as well as custom content you post. In essence, this can stretch beyond just a Shaw Technology Support Portal into a one-stop-shop for everything, including non-tech related matters.